Shipping Policy

Shipping Country

WAFUU can deliver to the following countries and regions.

Region	Countries / Regions
North America	United States, Canada
Central and South America / Caribbean	Argentina, Barbados, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, French Guiana, Guadeloupe, Honduras, Jamaica, Martinique, Mexico, Panama, Paraguay, Peru, Trinidad and Tobago, Uruguay, Venezuela
East Asia	China, Hong Kong SAR, Macao SAR, South Korea, Taiwan
South Asia	Bangladesh, India, Nepal, Sri Lanka
Southeast Asia	Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Vietnam
Central Asia	Kazakhstan, Mongolia, Uzbekistan
Oceania	Australia, New Zealand
Middle East	Bahrain, Egypt, Israel, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates
Africa	Algeria, Botswana, Côte d'Ivoire, Djibouti, Ethiopia, Ghana, Mauritius, Morocco, Nigeria, Réunion, Rwanda, South Africa, Togo, Tunisia, Uganda, Zimbabwe
Western Europe	Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Turkey, United Kingdom
Eastern Europe	Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Romania, Serbia, Slovakia, Slovenia, Ukraine

Total: 107 countries and regions

Shipping

WAFUU is a Japanese company owned by QRESTIA Inc. that ships products from Japan to customers around the world.

Products may be delivered by FedEx, DHL, ECMS, or Japan Post EMS. The shipping carrier will be selected by WAFUU based on the destination, package contents, delivery conditions, and operational requirements.

After confirming your payment, orders are usually shipped within 5 business days (excluding weekends and holidays). However, shipment may take longer depending on product availability, customs requirements, carrier conditions, destination country restrictions, public holidays, or other operational reasons.

We make every effort to ensure that our customers receive the products they order.

Shipping Methods

Our services include international shipping with a tracking number for each purchase.

In certain countries or regions, products may not be shipped to PO Box addresses.

WAFUU assumes no liability for failed deliveries, delays, returns, abandonment, destruction, or other delivery issues caused by any of the following:

• Incorrect or incomplete shipping address provided by the buyer
• Prolonged absence of the recipient
• Refusal to accept delivery
• Refusal to pay customs duties, import taxes, or related charges
• Failure to cooperate with customs clearance procedures
• Import restrictions, legal restrictions, or customs rules in the destination country or region
• Carrier procedures, customs inspections, or other actions by shipping carriers or authorities
• Force majeure events such as natural disasters, war, civil unrest, pandemics, transportation disruption, or government action

Delivery times shown on the website are estimates only and are not guaranteed.

Customs, Import Duties, and Taxes

International orders may be subject to import taxes, customs duties, customs clearance fees, VAT, GST, and other charges imposed by the destination country or region. These charges are the buyer’s responsibility.

These charges are not included in the item price or shipping cost unless explicitly stated otherwise.

Customs policies vary widely from country to country. Please check with your local customs office before placing an order to determine what additional costs or import requirements may apply.

Please note that customs clearance procedures may cause delays beyond the original delivery estimates.

If the buyer refuses to pay customs duties, import taxes, or related charges, fails to cooperate with customs clearance, or refuses to accept the shipment, the order may be treated as a cancellation attributable to the buyer.

In such cases, no refund may be issued, or any refund will be made only after deduction of actual costs, including but not limited to:

• Outbound shipping charges
• Return shipping charges
• Customs-related fees
• Handling charges
• Payment processing fees
• Transfer fees
• Currency exchange losses
• Storage fees
• Any other related expenses actually incurred

If the package is abandoned, destroyed, confiscated, or otherwise not returned to WAFUU, no refund will generally be issued.

Order Processing

Orders are processed after payment confirmation.

Please note that some products may require additional time before shipment due to:

• Stock availability
• Supplier lead times
• Product inspection
• Export control checks
• Carrier acceptance restrictions
• Dangerous goods handling
• Customs documentation requirements
• Peak season or holiday congestion

If a significant delay occurs, we may contact the buyer using the registered email address.

Tracking

A tracking number will be provided when available after shipment.

Tracking updates are managed by the carrier and may take time to appear after dispatch. In some cases, tracking may not update immediately due to customs processing, local carrier handover, or system delays.

Buyers are responsible for checking tracking information and responding promptly if the shipping carrier or customs office requests action, payment, or additional information.

Undeliverable Shipments

If a shipment is returned, abandoned, destroyed, or becomes undeliverable due to reasons attributable to the buyer, including but not limited to the following:

• Incorrect or incomplete address
• Failure to receive the package
• Refusal to accept delivery
• Refusal to pay customs duties or taxes
• Failure to submit customs information or cooperate with customs clearance
• Failure to respond to carrier or customs contact
• Destination country import restrictions applicable to the buyer

the order will be treated as a buyer-attributable cancellation or delivery failure.

In such cases, WAFUU may decline to issue a refund. If any refund is issued, it will be limited to the remaining balance after deduction of all actual costs incurred.

Shipping Restrictions

Some items may not be available for shipment to certain countries or regions due to airline restrictions, customs regulations, local laws, dangerous goods rules, manufacturer restrictions, or operational limitations.

WAFUU reserves the right to cancel orders, change shipping methods, or refuse shipment if delivery is not possible or is deemed unsafe, restricted, or impractical.

Contact

If you have any questions regarding shipping, customs, or delivery, please contact our customer support team before placing your order.