Ordered nattomoto, took 3 days to arrive, got msg from DHL Helsinki asking to fill a form so that they clear my purchase, since I didn't want to pay for the extra charge I ask if I can do the clearance myself, they sent me right away the information needed for the clearance and also explained about the storage charge (11 EUR/day + VAT 24%) as the storage is free for the first 3 calendar days from the arrival of the purchase. I did the clearance myself, it took only few minutes, I did it as "private customer" which means there was no need to tell DHL Helsinki that I did it, they get it automatically from the authorities. I am very satisfied with the service, definitely would buy again from this company and for sure would choose DHL to deliver my purchase.